Our training programs are aimed at the career needs of key individuals. Our workshops, usually 4 hours in length, offer in-depth coverage of specific, focused skills. Learning programmes are developed, delivered and evaluated according to defined quality standards and procedures.
Business Etiquette & Ethics
- Professional Office conduct
- Importance of Values, Principles
- Office etiquette 101
Polishing your Career Brand
- Knowing & Defining your personal brand
- Perceptions and Image
- Impact of words, language and behaviour
- CV & Social media
Coaching in the workplace
- Grow the individual through self-learning
- The Coaching dialogue
- Goal setting
- Driving goals & performance
- Motivating staff
Excellent Customer Service Skills
- Key principles of customer service
- Factors affecting customer service
- The importance of effective communication skills in customer service
- The customer service professional
- Client relations in a contact centre
- Dealing with customer problems and handling dissatisfied customers
- Building effective customer relationships
Life skills and wellness training (Conflict & Stress Management)
- Know your stressors
- Manage internal & external forces of stress
- Good planning & time management
- Balancing work & stress
- Dealing with conflict
Leadership development Skills
- Progress rom manager to leader
- Leadership traits & behaviour
- Responsibility & Accountability
- Vision & direction
Communication Skills "Enhance your communication skills by learning best practises and tools"
- Speaking with Intent
- Active listening skills
- Verbal & Non Verbal language impact
- Factors influencing quality conversations
Time Management - "Boost your productivity by mastering essential Time Management Skills"
- Create, Use and Maintain task list
- Value of Task list
- Electronic Task List
- Diary Management
- Prioritize Task and Work Schedule
